Strategies to Uplevel Your Company, Your Customers, and Your Career
Energize Your Success Story: Job Search & Promotion Secrets
Transitioning from a Head of Customer Success to an executive role is not just about hard work and experience; it’s about strategizing your career moves with precision and insight. Whether you’re on the hunt for a new job or eyeing a coveted promotion, understanding the subtleties of career advancement can be your game-changer.
Customer Advocacy: The Unexpected Growth Hack
B2B companies with referrals have a 70% higher conversion rate and a 69% faster close time on sales. Customers acquired through referrals have a 37% higher retention rate. This multiplier effect expands the customer base organically as satisfied customers become advocates and recommend the company's products or services to their network.
How Confusing Support & Success Costs You Money
Customer Support. Customer Success. They sound similar, and they both have CS as an abbreviation. But they serve very different purposes for your customer and in your organization. By not understanding the difference, you are not only leaving money on the table, you are also increasing your churn rates.
