LET ME SHOW YOU HOW TO
Lead With Impact!
Elevate, integrate, & revolutionize your Customer Success leadership with our innovative courses, created for Customer Success leaders who are ready to catapult their careers and step into executive leadership.
Coaching Cohort Courses are centered around community and are designed for impactful and practical learning in business. Participants gain a deep understanding of fundamental principles and their application by fostering a space for idea exchange and comparing varied company experiences.
Unlike traditional methods involving passive listening or limited interaction, my approach emphasizes active engagement and real-world execution. These courses are a dynamic way to empower leaders to make significant impacts in their companies, teams, and customers.
CS Business Leadership Accelerator
Elevating your role as a revenue-focused Customer Success leader.
The CS Business Leadership Accelerator is a comprehensive, hands-on, 8-week project based course plus 4-weeks of project time, an executive community, and 1:1 and group coaching.
You’ll get the templates, tools, and resources you need to transform your CS program, company, and career. You’ll build your impact as a customer revenue leader and go from being a cost center to a revenue driver in your company.
Through interactive sessions, practical activities, and real-world applications, participants will gain an in-depth understanding of the interplay between customer data, business models, and financial structures. And acquire the skills, confidence, and structure to make your customers and company successful.
Join a vibrant community of like-minded CS leaders. Exchange ideas, share insights, and learn from each other's challenges and successes.
Participants will earn a certificate in CS Business Leadership.
The executive community is hosted within StepUpXchange. It is designed for Customer Success professionals who want to rise int the top 1% of their field—and stay there.
Career Crafting Community
Intentional career growth for Customer Success professionals ready to step into their next-level leadership.
The Career Crafting Community is hosted within StepUpXchange. Through a structured journey, participants develop the clarity, confidence, and tools to own their story, align with their ideal companies, and step into roles where they lead with impact.
The experience blends strategic self-discovery with actionable resources:
Network-building strategies that expand your influence and visibility
A resume approach that fuses your strengths with the mission of your dream company
Templates, videos, tools, feedback, community, and bi-monthly group coaching to guide your growth
Inside the community, members connect through peer learning, mock interviews, and shared accountability—all designed to help you build lifelong career skills that fuel advancement, promotions, and transitions into tech and leadership.
Led by Jan Young, a seasoned CS Business Leader with 20+ years in tech, this program doesn’t just build careers—it transforms how you lead yourself.
Membership is monthly and includes full access to all resources, coaching, and community.
Join us for this practical, empowering, career acceleration experience.
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